We do not trade or exchange our members' names
and addresses for
advertising purposes, period.
This reduces our income, but it's
When we "pull" credit reports, we have to provide
information from your application and our
records, such as your name, address,
and so on.
Although the credit bureaus also ask for our
phone numbers; we intentionally omit them
Many institutions offer on-line access to your accounts.
We do not.
On-line security is not fool proof. We don't
want your data where a
hacker--or a friend or ex- or
family member who knows where you keep
gain access to your account.
Many institutions are on-line with their software
provider or with other
branches. We are not. We've set
up our office so that the PC that contains our members'
savings and loan data is separate from the one that
e-mail--and seldom online.
Most financial institutions use mailing houses to stuff
their statements and
newsletters in envelopes and mail
them. We stuff our own statement
envelopes. Then we
hand-carry them to a mailbox.
We require "wet-ink" signatures for changes in mailing
do not accept address changes by phone,
e-mail, or fax.
We ask for more than the usual identifying info when
our members phone to
request info about their accounts.
We've caught more than one person
as a member.
Naturally, we receive lots of postal mail from our
members. Before we put
their envelope in the recycling,
we trim their names off of the envelopes, snip
little pieces and dispose of them in a separate container.
can't be as protective as we'd like to
The IRS forces us and other savings institutions to
report accounts that earn
$10 or more in dividends per
year. (If we don't, they can fine us and
you $50 per
Social security #s:
We use software to print your
2001 we sent the company that
the software a tidy sum. That was to pay
for the custom work of removing our members'
security numbers from their printed statements.
before they adopted that practice as
procedure at no charge to other users of their
(Once again, our credit union blazed a trail.)